Delivery times are estimates and begin from the date of shipment, not the date of order. Business days are Monday through Friday, excluding US federal holidays.

All orders are processed within 1–2 business days of being placed. Orders placed on weekends or public holidays will begin processing the next business day.

Once your order has shipped, you will receive a confirmation email with a tracking number. Please allow up to 24 hours for tracking information to update after you receive this email.

We currently ship to all 50 US states, including Alaska and Hawaii. We do not ship to US territories, PO boxes, or internationally at this time.

International shipping is coming soon. Sign up for our newsletter to be the first to know when we expand.

While we do everything we can to get your order to you on time, delivery delays can occasionally occur due to high order volume, carrier delays, or weather conditions. Desequeen is not responsible for delays caused by the shipping carrier once your order has left our facility.

If your order has not arrived within 10 business days of your shipment confirmation email, please contact us, and we will investigate immediately.

If your order arrives damaged or is confirmed lost by the carrier, please contact us within 7 days of the expected delivery date. Include your order number and photos of any damage where applicable. We will arrange a replacement or refund at no cost to you.

DESEQUEEN is not responsible for orders marked as delivered by the carrier but reported as missing. In these cases, we recommend checking with neighbors or your building's mail area first, then filing a claim directly with the carrier.