Returns & Refunds
Not the right fit? No problem. You have 30 days from delivery to return your order. We keep it simple — the better your order, the better the return experience.
Return shipping — at a glance
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Orders $35 and over
Free returns
30-day return window
We cover the label
Full refund to the original payment
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Orders under $35
$4.99 return shipping
30-day return window
Customer covers return label
Full refund to the original payment
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Defective · Damaged · Wrong item — any order size
Always free · No exceptions
Contact us within 7 days of delivery with a photo
Full refund or replacement — your choice
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How to start a return
01
Email us within 30 days of delivery
Send your order number and reason to hello@desequeen.com. We'll get back to you within 1 business day.
02
Get your return instructions
For orders $35+, we'll send a free prepaid label. For orders under $35, we'll send return instructions and a label you can purchase for $4.99.
03
Pack and drop off
Use original packaging where possible. Drop off at your nearest carrier location and keep your receipt until your refund is confirmed.
04
Receive your refund
Once we receive and inspect it, we'll issue a full refund to your original payment method within 3–5 business days.
What can be returned?
Eligible
· Unworn and unwashed
· In original packaging
· Defective or damaged items
· Wrong item received
· Within 30 days of delivery
Not eligible
· Worn or washed items
· Without original packaging
· After 30 days from delivery
· Final Sale items
· Gift cards
Refund timeline
We receive & inspect your return: 1–2 business days
Refund processed by DESEQUEEN: 3–5 business days
Refund appears on your statement up to 7 business days
Common questions
Can I return part of a bundle?
Yes. Your refund reflects the per-pair price of the returned items. If your remaining order falls below $35 after the return, the $4.99 original shipping fee will be deducted from your refund.
Can I return a sale item?
Yes — unless it was marked Final Sale at the time of purchase. Final Sale items are clearly labeled and cannot be returned or refunded.
I received a gift. Can I return it?
Yes, within 30 days of the original delivery date. Share the order number from the packing slip. Refunds go to the original payment method, or we can issue a Desequeen gift card instead.
I lost the original packaging.
Use any clean, secure packaging and let us know when you contact us. We'll work with you.
Will my original shipping fee be refunded?
If you qualified for free shipping and are returning your full order, there is nothing to deduct. If you paid $4.99 shipping and are returning your entire order, that fee is non-refundable unless the return is due to our error.
Need to start a return?
Email us at hello@desequeen.com with your order number. We'll handle the rest within 1 business day.