We offer a 30-day return policy for unused and unworn items in their original packaging.

To initiate a return or exchange, please contact our customer service team at help@desequeen.com with your order number and the reason for the return. We will provide you with a return authorization and instructions on how to send back your items.

Return shipping costs are the responsibility of the customer unless the item received was incorrect or damaged.

Refunds are processed within 5-7 business days of receiving your returned items. The refund will be issued to the original payment method used for the purchase.

Please Contact our customer service team at help@desequeen.com for an exchange. Please provide your order number, the item(s) you wish to exchange, and the reason for the exchange. You will be responsible for paying the shipping costs for returning your item.

Once we receive your returned item, we will inspect it to ensure it meets our exchange eligibility criteria. If approved, we will process the exchange and send you the new item(s) within 1-2 business days.

The new item(s) will be shipped to the original shipping address unless otherwise specified. Standard shipping rates apply.